Aussie Biker will endeavour to provide a fast response to any request for assistance. This may include us physically coming to your assistance or liaising with you by telephone to get help from another source in order to get you back on the bike and going again.
However, due to the sheer size of Australia and the 'tyranny of distance', it might not always be possible for help to arrive quickly therefore in remote locations such as the Outback, the hirer needs to minimise the likelihood of mechanical failure or accident by following these common sense recommendations.
Do not abuse or misuse your motorcycle in the hot outback regions by travelling at excessive speed. This can lead to engine overheating and mechanical failure as well as premature tyre wear and/or blow-out from very hot road surface conditions.
Do not ride your motorcycle at dawn and dusk or during the night as the threat of wildlife is always present in rural areas as well as the outback. Always remember that Kangaroos and Emus do not have a firm grasp of Australian road rules!
In outback regions you will often encounter large three-trailered trucks called 'Road Trains'. If you are riding a section of single lane sealed road, the motorcycle needs to slow down and get off the road as an approaching road train will not deviate from the sealed part of road. Do not argue with a road train about 'your rights!'
All work performed during the journey must be paid for by the hirer however Aussie Biker will reimburse the hirer at the end of the hire period providing all of the following conditions have been met:
The life of the replaced item is at least 80% of the known life expectancy for any particular item. Example: If we normally get 12,000km from a Michelin Sirac when fitted to the rear of a BMW F650 GS, we will only reimburse the hirer 50% of its replacement cost if the tyre is worn out at 6000km, assuming a new tyre was fitted at the start of the hire period.
Included as part of the rental charge, the hirer is entitled to unlimited kilometres free for any multiple day hire period.
If damage occurs to another vehicle as a result of your operation of one of our rental motorcycles, the recommendations listed below should be followed:
You are legally bound to provide your name and contact address, your drivers licence number, the registration no. of your hire motorcycle and Aussie Biker's address details to the operator of the other vehicle.
You must obtain the other party's name, address, contact phone number, vehicle registration number as well as the make and model of the other vehicle.
If you are able, you should take some photos of the damage to the other vehicle regardless of how minor the damage may have been, before it departs the scene. You should also take some photos of the road layout in relation to the point of impact.
You should never admit fault to the other party regardless of the cause of the incident.